Virtual Event

Virtual Event

This event is held entirely online. Access detials will be provided from the host, upon registration.


Thu | Jul 01 10:00 AM - 11:00 AM

Putting yourself in your customers shoes at Chamber Showcase @ NE Expo

North East England Chamber of Commerce North East England Chamber of Commerce
A marketing seminar as part of the Chamber Showcase @ North East Expo online event.

As a follow up to Veronica Swindale’s successful 5 Reasons to Review Your Marketing Right Now, she will explain the value of Customer Journey Mapping for your external as well as internal customers. How can you improve your customer experience, even before they want to buy from you?

If your colleagues aren’t looked after, how do you expect them to look after your customers?

With examples from commercial, services and third sector you will find some handy hints and tips to help you to improve your external and internal marketing.

Veronica Swindale is a Chartered Marketer, Fellow of the Chartered Institute of Marketing and Member of the Chartered Institute of Public Relations. She has guided her business from face to face qualifications delivery to a fully comprehensive online virtual offering, which has expanded the company’s reach throughout the UK. Nesma, in itself, is a Covid success story. We are so proud to be supporting individuals with their professional qualifications, which they will proudly put on their CVs. Many have been working full time at their kitchen table, sometimes with partners, children, dogs and cats in the house, in addition to studying for a degree level professional qualification.

Before this event, you will receive the link to join the Chamber Showcase @ North East Expo LIVE platform. There will be the opportunity to visit exhibitors from 09:00-15:00 on 1 July as well as take part in this seminar.

If you would like further information on this event or would like to book a virtual expo stand please email

This event is open to Chamber members and non members. If you are not a Chamber member but would like to engage with us please contact


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